MOST ORDERS SHIP WITHIN 2 BUSINESS DAYS

NATIONWIDE SHIPPING FROM OAKLAND, CA

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Shipping Policy

Thank you for choosing ener-Z. We are committed to delivering your hybrid batteries and products safely and efficiently. Below are the details regarding our shipping process.

Processing & Handling Time

  • Fast Fulfillment: Most orders are processed and prepared for shipment within two (2) business days of receiving your order.

  • Business Hours: Orders are processed Monday through Friday, excluding major holidays.

Carrier Partners

To ensure reliable delivery of both small components and heavy battery assemblies, we utilize the following carriers:

  • FedEx Ground or UPS Ground: Used for standard-sized batteries and smaller components.

  • Freight Services: Used for heavy or oversized items, such as EV batteries, to ensure they are handled with the necessary equipment. Our standard shipping of the freight service is to a business address with a forklift to unload the pallet. If you want the delivery to your home, please choose an option "Residential Delivery" - the additional charge is $125.

Tracking Your Order

  • Stay Informed: Once your order has been dispatched, we will automatically send the tracking information to the email address provided at checkout.

  • Status Updates: You can use this tracking number on the carrier’s website to monitor your shipment’s progress and estimated delivery date.

Important Shipping Notes

  • Shipping Destinations: Currently, we ship to addresses within the United States. Please ensure your delivery address is correct, as freight shipments often require a scheduled delivery window.

  • Shipping to Hawaii: We charge additional $125 to ship to Hawaii.

  • Large Deliveries: For freight orders, the carrier may contact you via phone to coordinate the final delivery. Please ensure a valid phone number is included with your order.

Freight Pickup & Dry-Run Policy

Please ensure your shipment is fully prepared and ready for collection prior to the scheduled arrival of the freight carrier. In the event the shipment is not ready at the time of pickup, the visit will be classified as a "dry run." A dry run fee of $125 will be assessed to cover the cost of rescheduling the pickup.

If your shipment will not be ready and you need to reschedule the pickup time, please call or text us as soon as possible at 510-377-1867.

We appreciate your cooperation in having freight ready in advance to help avoid any unnecessary delays or charges.

Questions?

If you have any questions regarding your shipment, please reach out to us: